Support
Things you always wanted to know about fonts and licensing!
If you have a question that is not addressed below, please don’t hesitate to contact us. We will be happy to offer more clarity or other options, where we can.
The following sections outline the most commonly asked questions related to font purchases, usage and installation, licensing terms and conditions, and additional scenarios not covered by the current set of licensing options on this website. Contact us for all queries at hello@type.land
Font licensing fundamentals
Licensing options overview
Custom requirements and availability
Checkout, payment, and access to purchases
Upgrades and additions, ownership, restrictions
- Can I upgrade my font license to include additional people or uses?
- When should I upgrade my font license?
- Do you offer volume discounts?
- I want the font for my workplace/studio/office, how many licenses do I need?
- I’m working on a project for a client, who should buy the license, client or designer?
- Do I need multiple licenses if my studio/company has multiple locations?
- Can I share the fonts with a subcontractor?
- I would like to use your font to make a product. Do I need to pay for additional licensing?
- Can I modify or add characters to your existing retail fonts?
Frequently asked questions
What is a font license?
When you purchase fonts, what you get (in legal terms) is a ‘license’ to use them for specific purposes and on specific platforms. The type of license you purchase determines the purposes and extents to which the fonts can be used. If any of these change, you will need to update and buy the appropriate license. For example, if you buy a license for non-commercial use and then need to use the fonts for a project or a client, you will need to purchase the appropriate commercial license.
How many licenses do I need?
Our licenses and pricing are determined by the size of your organization. Instead of purchasing separate licenses for desktop, web or apps etc, you purchase a single license for your personal use (non-commercial), or for your organization / freelance work (commercial use). The appropriate license permits you to use our fonts without restrictions for most common use cases (under the parameters and areas outlined in your User Contract). You will need a different License for special uses such as public broadcasting/streaming services, hardware embedding, or other custom requirements, for which you can contact us at hello@type.land.
What licenses can be purchased directly from this website?
We offer a simple set of options in the form of non-commercial (personal use only) or commercial (professional/business use) licenses. These licensing options are offered for purchase directly from our website. Both licenses allow font use for common purposes (print, web, social media etc) without restriction on the number of devices, pageviews, viewers, etc.
What can/can’t I do with a Non-commercial License?
A non-commercial license is a discounted license that allows you to use the Fonts for non-commercial, or personal projects only. You may use the fonts on your social media, websites, documents, and other personal projects, as long as there are no direct or indirect financial incentives. All freelancers, studios, businesses, organizations, and institutions must purchase a commercial license.
What can/can’t I do with Commercial License?
A Commercial License is required if the Fonts will be used in any professional/public capacity by an individual, studios, businesses, organizations, and/or institutions, even if the usage has no direct financial implications. The size of your License must adequately cover the number of employees within the company, even if they will not be installing or using the Fonts.
With a Commercial License you may use the Fonts on any number of computers or devices. You may use the Fonts on your websites, in ebooks/apps, and social media, without limits to the number of viewers or users. There are some uses that are not covered within a standard Commercial License. These are: public broadcasting/streaming services, hardware embedding, or other custom requirements, for which you can contact us at hello@type.land.
What can/can’t I do with a Trial License?
Trial Fonts may be used for internal evaluation purposes only, not for any public use. You may use Trial Fonts to create mock-ups, visualisations for presentation within your organisation. You may install the Trial Fonts on as many devices within your organisation as required for evaluation purposes only. You may use the Fonts for presentations to clients to demonstrate potential use. You must not use Trial Fonts for any commercial purposes. This includes, but is not limited to, any consumer or customer facing applications or business, any commissions or sales which include use of the Fonts. You must not distribute the Fonts to any person or external entity. If you wish to use the Trial Fonts for commercial purposes, you must purchase a separate appropriate License from our website for the full version of the Fonts, or get in touch with us for a Custom License.
Do you sell custom licenses for specific requirements not covered on the website?
Yes we do. Please get in touch to discuss your requirements for purchasing a different license.
Do you undertake commissions for brand new typefaces or logotypes?
Yes we undertake custom projects for any specific requirements that you may have, please get in touch with us to discuss further. We offer original and proprietary typefaces for clients with custom projects: these are made-to-order unique solutions for distinctiveness and full ownership. We also offer our retail fonts modified to suit your needs: these are solutions for quicker turnaround based on existing fonts in our library, with flexible licensing models to suit different budgets. We specialise in crafting multi-script additions for your existing fonts: helping you with global coverage and reliable quality assurance in design and production.
At checkout which option should I choose in the field ‘This license is for’?
Please note that the purchasing for organisation/company at checkout is for designers, studios/agencies, and web/app developers to purchase the fonts on their client’s behalf. Employees of a company purchasing license for the company’s work should also use this option using the appropriate parameters for Desktop, Web, or App options. Under no circumstance should designers, studios/agencies and developers profit in any way from this font license purchase or use them for individual purposes. The font licensing should always be owned by the client as the end user. If both studio/agency and a client need to use and install the desktop fonts within their company, then separate Desktop Licenses are required for each party.
What are my payment options?
We accept Visa, Mastercard, and American Express for online purchases, and these are processed securely through Stripe. For large volume purchases, we may also be able to accept direct bank transfers to a UK bank account, you will need to get in touch with us to arrange such payments.
Are the card payments on this website secure?
Yes. We accept card payments via our third-party payment processor, Stripe. Your payment details are not visible to Typeland and all payments are securely handled. Stripe is certified as a PCI Level 1 Service Provider, all transactions are secure and no card data is stored at our end. For details, please see: https://stripe.com/docs/security/stripe
When will I receive my fonts, and in what file formats?
You will receive font files for the license(s) you purchase as an immediate download once the payment is successful. The font files will be in OpenType Format (OTF) and TrueType Format (TTF) for Desktop licenses, WOFF & WOFF2 (Web Open Font Format) for Web licenses, and OpenType Format (OTF) and TrueType Format (TTF) for App licenses. It is your responsibility to purchase the appropriate license as well as the related file formats as described above. Please note that licenses and formats cannot be used interchangeably and the appropriate license is required for each use scenario and/or platform.
How do I access the fonts I purchased?
On purchasing a license, you get an immediate download with font files. You can also access your order and font download at any time through your account on our website. Sign in using the email you used to make the purchase and go to My orders > View details > Download order.
Can I cancel my purchase? What’s your return policy?
Please note that all purchases are final and we cannot refund money on font license purchases. By purchasing fonts on this website you acknowledge that Typeland cannot be held liable for any specific usage/platform requirements and no returns are accepted under any conditions. Please ensure you buy the correct license type for your intended use case as the licenses cannot be used interchangeably. If you need to upgrade the license you purchased, and/or use our fonts in any special scenarios, larger volumes, or for different coverage needs not included in the purchasing options here, please get in touch with us to discuss the specifics.
Can I upgrade my font license to include additional people or uses?
Yes, you can upgrade your License at any time. All upgrades will take into account your previous purchase and deduct the amount already paid. Please contact us for more information at any time you want to upgrade your license.
When should I upgrade my font license?
If your business requirements grow over those stated in your existing License, or your organization size increases to have more employees than covered by your existing License, you must contact us to upgrade your License. You can upgrade your License by paying the difference between the License that you have already purchased and the cost of the new License.
Do you offer volume discounts?
We offer the following discounts:
- Package discounts. Many of our larger font families are offered at a discount when purchased together as packages. The percentage of discount offered and the reduced total is shown clearly when you select license types and the relevant package.
- Special licenses. Licenses for larger volumes and use scenarios (that are not covered by the available options on our website) will be quoted for individually and will offer substantial discounts. For more information, please email us with your specific requirements.
I want the font for my workplace/studio/office, how many licenses do I need?
If you work in a studio or an office where the fonts may be installed and used on any system (even if not immediately), you will need to purchase a license based on the size of the company, i.e. total number of employees, even if they will not be installing or using the fonts. You will need to upgrade the license for the appropriate number of employees if the size of the company increases beyond the size category of the license.
I’m working on a project for a client, who should buy the license, client or designer?
As a designer, when you buy a license you can use the fonts for any number of projects, within the provisions of the license. However, you cannot give the fonts to clients or outside parties involved in the projects. They will need to buy a Commercial License for the fonts themselves. You can always send non-editable files (such as PDFs or image files) using the fonts that you have licensed. Providing font files to clients or contractors who do not have a font license themselves constitutes a breach of the license.
If you are designing a logo or identity system using our fonts, the end client needs to purchase an appropriate Commercial License. If you are designing for a company or organisation who will be using our fonts in any form subsequent to your design work, such as in their corporate material, social media channels etc, they will need to purchase a Commercial License based on the company/organisation size.
It is your responsibility to make the company/organisation aware of this requirement. Without a license to cover the full extent of the use of our fonts, both you and the company/organisation may be liable for damage claims for unauthorised use.
Do I need multiple licenses if my studio/company has multiple locations?
If your studio/company has multiple branches/locations you will need to purchase a license covering the total number of devices across all locations. The font license applies to the number of devices linked to the purchaser/entity licensing the fonts (as named in the license), irrespective of locations. The licensed fonts can only be installed on the specified number of devices or computers owned by the person/entity to whom the license is issued.
Can I share the fonts with a subcontractor?
No, you are not allowed to share the fonts that you license with any third parties. Subcontractors count as separate end-users, they will need their own license.
I would like to use your font to make a product. Do I need to pay for additional licensing?
Yes. If the usage of the font adds value to a commercial product deriving in whole or in part from the alphabet design, you will need a custom license. Please get in touch with us prior to using the fonts in products to ensure you are not in breach of the terms defined in your existing license.
Can I modify or add characters to your existing retail fonts?
No, our standard licenses do not allow licensees to make any alterations to the font software or character outlines. We reserve the right to any modifications or extensions. Standard licenses do not allow you or anyone else on your behalf to make derivatives, modified versions, or customisations of any part of our typefaces, including individual glyphs, outline derivations, and or any specific feature of the fonts. Please contact us for any custom requirements or additions to our fonts, or to purchase a custom license for your requirements.
How do I install the fonts?
Extract/unzip the folder you download. Windows users: right-click on the file and click install. MacOS X users: double click the font file and select install.
What if the fonts don’t work as I expected or if I can’t use them in a specific software?
Our fonts are rigorously tested to ensure quality and performance across most common applications and platforms currently in use. Major problems are highly unlikely, but all licensed fonts are provided on an ‘as is’ basis. We cannot be held responsible for the correct implementation and performance of fonts on third-party software under any circumstance, and cannot ensure perfect functionality on every operating system or platform. We will be happy to help with significant and genuine technical issues that we are able to fix, but without any warranties or liabilities.
What languages do your retail fonts support?
You can find the full list of supported languages in the PDF specimen for each font. Our retail fonts do not have default Greek, Cyrillic, or Vietnamese support. We can provide additional language coverage by commission or as per custom requirements. Please contact us for a quote if you would like us to extend our retail fonts to cover a different language or script.
What is your privacy policy?
We respect your privacy regarding any information that is collected from you on our website www.type.land. We do not collect identifiable information about you if you only browse our website. We do not collect your personal information unless you choose to give it to us as is necessary when purchasing a license, subscribing to our mailing list, or downloading our Trial Fonts. We will process your personal information lawfully and in a transparent manner. We collect and process information about you only where we have the legal basis for doing so. When you purchase a font, you agree to one or more of our font licenses and this constitutes a contractual relationship. We will retain the data relevant to this contract for as long as our relationship is in effect for legitimate and essential business purposes.
We only use information that you provide to us through this site for the purposes for which you supplied it. Only in exceptional situations we may be forced to use it for other reasons permitted under General Data Protection Regulations (GDPR). We do not store or directly process your payment or card data, which is handled securely by Stripe. We do not share your information with third parties. By providing personal information to us, you consent to us collecting, holding, using, and disclosing your personal information in accordance with this privacy policy.
To unsubscribe from our email database or to opt out of marketing communications, please contact us or use the unsubscribing options provided in the communication. Our website may link to sites that are not operated by us. Please note that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their practices.
Terms of use for this website
This website is for your general information and use only. It is subject to change without notice. Neither Typeland nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
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